Privacy Policy

Introduction

This privacy policy explains how Bluefeather Studios ("we," "us," or "our"), located at 52 Grenada Crescent, collects, processes, and stores your personal data when you visit our website, including our event ticket shop, or otherwise provide personal data to us. As the data controller, we are committed to protecting your privacy. This policy affects your legal rights and obligations, so please read it carefully. For questions, contact us at help@bluefeatherstudios.uk.

Personal Data We Collect

We collect and process personal data when you:

  • Purchase event tickets or related products/services through our website, including your name, address, email address, and payment information.
  • Register others for an event, in which case you confirm you’ve informed them of this policy and, where required, obtained their consent for us to process their data.
  • Contact us via email, post, or phone, where we may retain records of the correspondence or call.

All personal data you provide must be true, complete, and accurate. Providing inaccurate or fraudulent data may lead us to record this if we suspect or identify fraud.

You can browse our website without providing personal data, but we may still collect information as outlined in the "Data We Automatically Collect" section and send marketing communications per the "Marketing Communications" section.

Data We Automatically Collect

When you visit our website, we or third parties acting on our behalf automatically collect:

  • Your device’s unique ID, technical details (e.g., device type, browser, operating system), and settings (e.g., time zone, language).
  • Statistical data about your browsing behavior and patterns.

This data is collected via cookies (see "Cookies" section) and used anonymously to improve our website, events, products, services, and for analytics and research.

Marketing Communications

If you opt in to marketing communications, we’ll process your data to send newsletters, blog posts, surveys, or event updates. We retain a record of your consent. To stop receiving these, email help@bluefeatherstudios.uk or click "unsubscribe" in any marketing email. Changes may take up to 5 business days to process, and we’ll retain your data for marketing until you opt out.

Lawful Processing of Your Personal Data

We process your personal data:

  • To fulfill our contract with you, such as delivering tickets, products, or services, contacting you about your purchases or events, and addressing your inquiries or complaints.
  • For our legitimate interests, including customer service, enforcing agreements, regulatory compliance (e.g., anti-money laundering), audits, and notifying you of policy updates.

Who We Share Your Data With

We may share your personal data with:

  • Service providers, subcontractors, or agents acting on our behalf (e.g., payment processors, ticketing platforms, email services, IT providers, accountants, auditors, lawyers).
  • Authorities or third parties if required by law (e.g., anti-money laundering) or to protect rights, property, or safety.
  • Parties involved in a merger, sale, restructuring, financing, or acquisition of our business.

Where We Hold and Process Your Personal Data

Your data may be stored or transferred outside the UK or EU, such as if our servers or service providers are located abroad. We ensure such transfers occur only with organizations providing adequate safeguards for your data.

Cookies

Cookies are small text files stored on your device to recognize your browser (not your identity) when you revisit our website. We use cookies to:

  • Personalise your experience and settings.
  • Analyse site usage via tools like Google Analytics, which uses persistent cookies to track visits anonymously.

You can adjust your browser to notify you of cookies or refuse them, but this may affect website functionality.

Security

We use appropriate technical and organizational measures, like SSL encryption for payments, to protect your data from unauthorized access, loss, or damage. Data is stored on secure servers, and you’re responsible for keeping any passwords confidential. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.

To exercise these rights or others under applicable law, contact help@bluefeatherstudios.uk. We may charge a fee for unfounded or excessive requests. For complaints, contact the UK’s Information Commissioner’s Office (www.ico.org.uk).

Our website may link to external sites we don’t control. We’re not responsible for their privacy practices, so review their policies.

Retention

We retain your data:

  • Until you close your account, if registered.
  • Until you opt out of marketing communications.
  • For 6 months after booking tickets, purchasing products/services, or contacting us, to address follow-ups.

General

If any part of this policy is deemed invalid by a court, the rest remains enforceable. This policy is governed by English law, and disputes fall under the exclusive jurisdiction of English courts. We may update this policy; continued use after changes take effect implies acceptance. Check back regularly for updates.